Welcome to XGold! By accessing or using our website (https://xgold.uk/), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

1.1. These Terms and Conditions apply to all visitors, users, and customers of XGold.
1.2. By accessing our website or placing an order, you agree to these Terms and Conditions.
1.3. XGold reserves the right to update or modify these terms at any time without prior notice.

2. Services

2.1. XGold offers gold plating services for various items, including jewellery, accessories, and other valuables.
2.2. All items submitted for gold plating must meet the criteria outlined on our website.
2.3. We reserve the right to refuse items unsuitable for gold plating or those that may pose risks to the plating process.

3. Pricing and Payment

3.1. All prices displayed on the website are in GBP (£) and include VAT unless stated otherwise.
3.2. Payment must be made in full before work commences unless otherwise agreed in writing.
3.3. We reserve the right to change prices without prior notice; however, confirmed orders will not be affected.

4. Turnaround Times

4.1. Most gold plating jobs are completed within 7 days.
4.2. Delays may occur due to unforeseen circumstances or the nature of the item being plated. Customers will be informed in such cases.

5. Warranty and Guarantee

5.1. All gold plating jobs come with a 2-year warranty covering workmanship and material defects.
5.2. The warranty does not cover normal wear and tear, misuse, or damage caused after delivery.

6. Returns and Refunds

6.1. Custom gold plating services are non-refundable unless the item is faulty or the service provided does not meet agreed specifications.
6.2. If there is an issue with your plated item, please contact us within 14 days of receiving it.

7. Intellectual Property

7.1. All content, images, and designs on the XGold website are the property of XGold and are protected by copyright laws.
7.2. You may not reproduce, distribute, or use our content without prior written permission.

8. Liability

8.1. XGold is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
8.2. While we take utmost care in handling your items, we are not responsible for pre-existing damage or defects in items submitted for plating.

9. Privacy Policy

9.1. We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

10.1. These Terms and Conditions are governed by the laws of England and Wales.
10.2. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: hello@xgold.uk

• Phone: 01252 227126

This document is a general framework. To ensure it fully meets your business's specific needs and legal obligations, consider consulting a legal professional. Let me know if you'd like further assistance!